Our aim is to provide you with excellent service at all times. However, we do understand things can sometimes go wrong. If this happens, we will do our best to resolve your concerns as quickly as possible.
If you have an issue with any aspect of our service you can raise your concerns with us, either in writing or by telephone. Embark Pensions is a trading style of EBS Pensions Limited, who offer the Option SIPP product.
Group Service Recovery
42 Regent Road
Telephone: 0116 366 8756
If you are dissatisfied with our response after eight weeks and your complaint relates to the administration or management of your pension scheme you can contact:
The Financial Ombudsman Service
Tel: 0800 023 4567
The Pension Ombudsman
10 South Colannade
Tel: 0800 917 4487
If you wish to refer your complaint to the Financial Ombudsman Service, you must do so within 6 months of the date of our final response.