During the Coronavirus outbreak, we are taking precautions to protect the health of our colleagues and clients, and are working hard to ensure business as usual is maintained. We will continue to respond to all communications as quickly as we can.

• Phone calls – Where you can, please refrain from calling our main helpdesk. Instead, please contact us via email at customerservices@embarkpensions.co.uk and we will respond as soon as possible. However, if your call is urgent, please try 01204 803500.
• Emails – if you need to contact us and are uncertain of the email address to use, please use the above email address. This account is constantly monitored during working hours.

Embark Group has full capabilities in place to enable all our staff to work remotely and we are doing our best to maintain our service levels, however please note response times may vary.

For useful tools and resources or to learn more about the market impact of Coronavirus, please visit our COVID-19 page.